Customer Help

Frequently-Asked Questions

  • Sign-In Problem -- First, be sure you are registered on this site. If you registered at a former site, it won't work here. Second, have you signed-in here recently? We periodically remove inactive user accounts. Third, are you blocked?

  • User Blocked -- If you can't access the site, or you can't sign-in because your user account seems to not exist, it is possible you have been blocked. We have zero-tolerance for fake registrations, spamming, or hacking attempts. We strive to maintain the integrity of the site and prevent illegal activity. So, please consider what information you provided when you registered? Did you follow the rules stated on the registration page? You must provide accurate information, which we check. You can't introduce spam via a business Username or posting, or do other activity that promotes a business or is inappropriate. A user that violates our rules is deleted and/or blocked.

  • Former Publications and Sites -- Articles, files and other content originally published in various discontinued Advisor and related print magazines, journals, CDs, live events, and web sites are not available in any form at this time.

  • Copyright Protection Enforced -- All Advisor intellectual property, whether published in the past, present or future, including content in discontinued publications, and whether or not currently available from Advisor, is protected by international copyright laws and may not be republished by anyone else in any form or fashion. Violators will be prosecuted.

Contact Us

Click here to use the Contact Us web form to quickly reach the right department.

IMPORTANT: If you want to contact the editors and/or contribute content, you MUST first read this page: How to Contribute Articles, Tips, News. Submissions that do not comply will be ignored.

E-Newsletters & E-Mail

The war against spam sometimes results in blocking good e-mail too. To avoid problems receiving messages from customer service, editors, and e-newsletters, be sure your e-mail system or ISP is not blocking any of our primary e-mail domains, including these:
  • Advisor.com
  • AdvisorMedia.net
  • BOOMERsphere.com
  • HawkinsMedia.com
Unfortunately, spammers don't follow the rules and put "ADV:" at the beginning of a Subject line. So please do NOT block "ADV" (without the colon) anywhere in the Subject or you'll miss lots of valid mail, because "adv" is common in many words, including our Advisor name. Your e-mail system should be using Sender Policy Framework (SPF) to help verify the sender of incoming e-mail. Our e-mail domains have SPF records that your mail system can use to identify us, and to block the spoofers who fraudulently use our name to send you junk. If you receive any questionable e-mail claiming to be from us, please contact our Customer Service so we can investigate the source.

Advertising

For details on online advertising opportunities, use the Contact Us form.

Copyright Restrictions and Permissions

All our works, including works published in the form of magazines, journals, books, discs, training materials, databases, email newsletters, Web pages, print publications, live events/performances, audio/video events/performances, and online files and documents, are protected by U.S. and international copyright laws. This includes all Advisor articles, reviews, test drives, tips, answers, artwork, logos, web pages, conference papers, newsletters, emails, faxes, CDs, floppy disks, recordings, live performances, and all other materials that are covered by copyright law.

NOTICE: Even if a publication, site, event, product or service has been discontinued or is not currently offered, its content continues to be protected by copyright laws; violators will be prosecuted.

For Terms of Use, see the Legal page for details.

We license the individual purchaser of a product or work to use the content for personal education only. Duplicating, republishing, rewording, adapting, posting on a private or public network, performing live or via recording, modifying, or making any other use that involves copying, in whole or in part, in any printed, photocopied, faxed, electronic, online, Internet, or other form, for any purpose, of our copyrighted works is forbidden by U.S. and international law and punishable by substantial monetary fines and imprisonment.

Copying for any purpose, in any form, of any other of our works, requires prior written permission from Hawkins Media, LLC at Contact Us.